Refund policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

All returns are subject to a $12 return shipping fee.

To be eligible for a return, your item must be in the same condition that you received it, unopened and unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To initiate a return, contact us at glindeefragrances@gmail.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items returned without first requesting a return will not be accepted.

Final Sale Items

The following are final sale and cannot be returned or exchanged:

• 2 ml samples — samples exist so you can try before committing to a bottle, so they're not eligible for return.
• Items marked Final Sale or discontinued on the product page.

Discovery sets may be returned only if the set is still sealed and unopened, within the 30-day window. Once opened, discovery sets are final sale.

If a final sale item arrives damaged or incorrect, contact us at glindeefragrances@gmail.com and we'll make it right.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
To be eligible for an exchange, your item must be in the same condition that you received it, unopened and unused, with tags, and in its original packaging. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at glindeefragrances@gmail.com

 

Lost, Stolen, or Damaged Packages

Once your order ships, you'll receive tracking by email. If tracking shows "delivered" but you can't find your package, check with neighbors, your building's front desk, or your local post office first — most missing packages turn up within a day or two.

Please note: once a carrier marks a package delivered, the carrier considers its job done — and without protection, we're limited in what we can do. That's exactly what Checkout+ is for.

 

Checkout+ Package Protection — one small add-on, total peace of mind

Add Checkout+ at checkout and your order is covered against loss, theft, and damage in transit — no carrier disputes, no waiting on investigations. If something goes wrong, file a claim in minutes through our Claims Portal and receive a same-item replacement or full refund upon approval. Fast, simple, done.

Without Checkout+, claims must go through the carrier's process — which can take several weeks and is decided by the carrier, not us. Approval is case-by-case and not guaranteed. We'll always do our best to help, but we can't replace uncovered packages the carrier won't cover.

Checkout+ can only be added at checkout — it can't be added after your order is placed, cancelled, or refunded, and it isn't included in store credit or refund amounts. For fragrance bottles especially (glass, and often irreplaceable limited stock), we strongly recommend it — particularly for apartments, parcel lockers, and shared mail areas.